As many of you know, Claws & Paws Veterinary Hospital® upgraded our Veterinary Practice Management Software at the end of July, 2015. We have been using the same software for the past 15 plus years and with this change, we are now much more current with our technology.
We have gone through this process in order to provide better service for you, our client. There are a number of new features that come with this change, some of which you will not be visible to you, but some that you will see. This change helps us move to a paperless, or at least a “less paper” environment. We are able to better track our interactions with you and your pet, and provide some streamlined services. This new system communicates well with all our peripheral devices, such as our in-house laboratory equipment as well as our outside laboratory facility, resulting in more accurate tracking.
Our radiology and ultrasound equipment also integrates with the system, allowing your pet’s diagnostic imagery to be attached to your pet’s record, which will allow quicker access and keeps all information at the touch of a button. Well, the click of a mouse. We are able to email you any information more easily from our system, such as estimates, invoices, lab results, complete patient history, etc. with a couple of clicks of the mouse. We often have clients sign consent forms for surgery, dentals, etc. With this change in software, you will now be able sign some of these documents electronically. Much like you would sign a document or credit card transactions at your local bank or grocery store.
We are also able to send reminders to you, regarding your pet’s medical needs, more easily and you will receive it quicker through email. As a result, we will no longer be sending out reminders through the U.S. Postal Service as of January 1, 2016. Some have been receiving duplicate reminders, through email and post cards, and this should stop in the coming months.
As a result of this, we would like to ask that you provide us with your email address so that you can continue to receive these important reminders. Please call us at (281) 997-1426 let us know the next time you are in so we can update your information, or better yet, you can complete this short form, and we’ll update your information before your next visit.
We know that many have the concern of spam messages, and the idea of receiving junk email, or you email address being shared with someone else makes your skin crawl. Trust us, we know the feeling and we would never trade, sell or share your email address with anyone. We don’t want that of our own email, so we won’t do that to you. Your email address will be kept confidential and will only be used for communication from us to you. We do use an outside service (ePetHealth) for your on-line access to pet records and our online store, but they are an extension of us and they will not share your information either.