Results of Focus Group Meeting

Focus Group

Claws & Paws Veterinary Hospital hosted another successful Focus Group meeting with some of its clients on Wednesday, April 17th. Claws & Paws Veterinary Hospital has instituted numerous changes over the last year to improve client services.

The hospital now has a free mobile app, a quarterly newsletter available online, added social media sites including Facebook, Twitter, Google+, Flickr, Linkedin, YouTube, and Educational Tracks videos on topics such as The Importance of the Veterinary Physical Exam, Dentistry, Heartworm Disease, and Why Pet Owners Should Choose Claws & Paws Veterinary Hospital.

With the many changes, the staff wanted to check in with clients to see how effective they’ve been. The meeting asked the following questions:

1. What do clients think about the changes?

2. How do clients perceive these changes?

3. How effective are the changes from the client’s perspective?

Claws & Paws Veterinary Hospital also solicited ideas for future changes.

The feedback gathered is invaluable. The clients opened up and expressed their opinions on everything. All of the participants thought the changes made in the past year have been spectacular and feel that Claws & Paws Veterinary Hospital is ahead of the game in many aspects, including their ongoing ability to meet client expectations while providing outstanding veterinary medicine.

To learn more, call Claws & Paws Veterinary Hospital at 281-997-1426. Claws & Paws Veterinary Hospital is located at 2556 East Broadway in Pearland and the office hours are 7:30 a.m. to 6 p.m., Mon, Wed, Thu & Fri, 7:30 a.m. to 7 p.m. Tue and 8 a.m. to 1 p.m. Saturday. Claws & Paws Veterinary Hospital is currently accepting new patients, and the staff is ready to take all calls.

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